Exco Customer Portal
A unified platform for managing customer interactions with Exco, including order information, design approvals, support requests, and factory selection based on lead times.
The portal is designed to improve transparency, enhance customer experience, and simplify engagement between Exco and its customers.
- Price: $10.000 USD.
- Development Timeline: Approx. 3 months.
- Technical Support: TBD (monthly).
DECADE INTEGRATION
DOCUMENTATION AND SOURCE CODE PROVIDED
CAM Report (Departmental Analysis Tool) (Plug & Play)
Structured departmental performance analysis generated by the Business Analyst.
- Implementation: Quoted
- Delivered as part of Business Analyst service
Status: Existing process, ready for deployment
Machine Maintenance System (Plug & Play)
Structured tracking of PM, spot checks, and corrective maintenance across shop equipment.
- Implementation Fee: TBD
- Technical Support: TBD (optional, monthly)
- Changes & Upgrades: TBD (as requested)
- Documentation provided
Status: Existing system, ready for deployment
DieLink Live (Subscription)
Real-time visibility into die performance and outcomes.
- Subscription Fee: TBD (discounted for Exco vs. market)
- Dependency: Adoption by extruders
Note: Exco support requested to help promote adoption across customers
marketing opportunities
Targeted content projects that help customers understand why exco is different
Demonstration of Production Quality
This completed project illustrates the level of technical communication, animation, and engineering-focused storytelling that can be applied across future Exco marketing campaigns.
Plant Proximity Messaging
Why Exco’s locations are strategically positioned and how that benefits customer operations.
Potential initiative – discussion encouraged
Lead Time Positioning
How Exco achieves fast delivery, what impacts timelines, and why performance is reliable.
Available for further discussion and refinement
Technical Expert Profiles
Presentation of Exco’s technical team and how their expertise supports customers.
Potential initiative – discussion encouraged
Manufacturing Capability Presentation
Overview of equipment, processes, and production capabilities.
Explore how this could support Exco’s growth objectives
Project Support & Continuous Improvement
How Exco supports project dies, implements feedback, and provides on-site assistance.
Worth exploring? Let’s talk
Exco–Castool Partnership Video
Showcases collaboration, shared expertise, and real-world success.
Interested in this concept? Let’s discuss
DieLink Intelligence
A joint Exco–Correlation initiative combining extrusion production data, die history, correction history, and analytics to improve die performance and customer outcomes.
Delivers:
- Real-time visibility into die performance and productivity
- Identification of high and low-performing dies
- Analysis of correction effectiveness and design tendencies
- Discovery of productivity and quality improvement opportunities
- Stronger collaboration between Exco and its customers
Progress to Date:
- Proof-of-concept completed with Exco Colombia customers
- Successful analysis using actual production and die performance data
- Demonstrated willingness from extruders to participate and share operational information
- Established foundation for broader collaborative intelligence initiatives
Vision:
- Develop exclusive Exco–Correlation analytics capabilities
- Build a growing industry knowledge base from real operating data
- Deliver measurable value to participating extruders while strengthening Exco’s customer relationships
OTHER POTENTIAL PROJECTS
Die costing analysis system (with Analyst Support)
Quoting tool to prevent loss-making jobs and support accurate pricing decisions.
- Implementation: Quoted
- Documentation provided
- Requires collaboration with Accounting to verify cost variables and pilot
- Supported by Business Analyst for ongoing adjustments
AI-Powered Order Entry Assistant Linked this to this presenation
An AI assistant supports Order Entry and Customer Service by monitoring incoming emails, organizing customer information, and helping staff convert email packages into draft orders within the Exco Paperless system.
Key Capabilities
- Monitors customer service and order entry email inboxes.
- Allows users to drag and drop emails, CAD drawings, PDFs, and attachments into Paperless.
- Extracts order information from customer communications automatically.
- Identifies customers, dies, and related historical records.
- Flags missing, inconsistent, or unusual information for review.
- Drafts orders for human approval and release.
- Maintains a complete digital record linking emails, documents, and orders.
- Reduces administrative effort while improving accuracy and response times.
Goal
Enable staff to focus on customer service and decision-making rather than manual data entry and document handling.
Scrum Master (Per Plant) (Piloted at Exco Colombia)
Bilingual (English/Spanish) coordination to drive execution and accountability.
- Monthly Fee per Plant: TBD
- Supports cost calculator, CAM reports, and operational insights
- Includes monthly management newsletter/report
Status: Piloted at Exco Colombia, ready for broader rollout
Business Analyst (Piloted at Exco Colombia)
Ongoing analysis, cost support, and monthly management reporting.
- Monthly Fee: TBD
Status: Piloted at Exco Colombia, ready for broader rollout